![]() Outlook must be online or connected to complete this action. ![]() ![]() The connection to Microsoft Exchange is unavailable. ![]() If you cancel the credentials prompt, you receive the following error message: When you try to create an Outlook profile or connect to a Microsoft Office 365 mailbox, you’re continually prompted for credentials while the client displays a trying to connect… message. Let’s take a look at the typical scenario where you encounter this issue. We will also identify the cause of this issue. If you notice that the Microsoft Outlook email client repeatedly prompts for a password when connecting to Microsoft 365 (formerly Office 365) on your Windows 10 device, then this post is intended to help you with the solution to resolve this anomaly.
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